Refund Policy

Last updated 7 August 2026

If the studio isn't right for you, email vastudio@sorceluxdigital.com within 14 days of paying and we'll refund you. You don't need to explain why.

Try it free first

Every account starts with a free plan that includes 25 studio conversations a month, with no card required. Please use it before you subscribe — it is the best way to know whether the studio suits how you work.

Subscriptions — 14-day refund

If you subscribe to Creator or Studio Pro and change your mind, tell us within 14 days of the charge and we will refund it in full. No questions, no forms.

This applies to your first payment on a plan. It also applies to a renewal you did not intend — if a subscription renewed and you meant to cancel, tell us and we will refund it.

Cancelling

Cancel at any time from your account. There is no fee and no retention call. Your access continues until the end of the period you have already paid for, and you will not be charged again.

Cancelling stops future payments; it does not by itself refund the current period. If you want that too, just ask.

Annual plans

The same 14-day refund applies. After 14 days, if you cancel part-way through an annual term, we will refund the unused whole months at our discretion. We would rather do that than keep money for a service you have stopped using.

Managed social media retainers

Spark, Glow and Luminary are services delivered by people over a month, so they work differently:

• Scope is agreed on a strategy call before any payment is taken
• Before work begins on a month, that month is fully refundable
• Once work has begun, we refund the portion not yet delivered
• You may cancel with 14 days' notice before the next billing date

When we may decline

We may decline a refund where an account has been used to breach our Terms of Service, or where there is clear evidence of abuse — for example repeatedly subscribing, exhausting a full monthly allowance, and requesting a refund each time.

This is rare. If you are asking in good faith, you will get your money back.

How refunds are paid

Payments are processed by Paddle as merchant of record, so refunds are issued through Paddle to the original payment method. They typically appear within 5–10 business days, depending on your bank.

Please contact us before disputing a charge

If something looks wrong on your statement, email us first. Charges appear from Paddle rather than Sorcelux, which sometimes causes confusion. We can almost always resolve it faster than your bank can, and a refund reaches you sooner than a chargeback would.

Your statutory rights

This policy sits alongside your rights under consumer law where you live, and does not replace them.

Contact

Sorcelux Digital Solutions
Philippines
vastudio@sorceluxdigital.com